Tinder updates its approach to handling reports of serious abuse and harassment
Ngày đăng :13/01/2023 04:01 sáng
As a result of its ongoing partnership with nonprofit and anti-sexual assault organization RAINN (Rape, Abuse & Incest National Sistema), Tinder today announced verso handful of product improvements as well as addestramento for internal teams at the dating app maker designed to better support survivors of abuse and harassment. Soon, Tinder also says its members will have access esatto preparazione checks on their matches through Garbo, a nonprofit the dating app maker invested in last spring.
One key aspect of the partnership with RAINN involved preparazione Tinder’s customer care squadra. Through the preparazione, team learned how survivors may report abuse and harassment, and how preciso faretto reports of serious abuse – even if the reports use vague language sicuro describe the events. The preparazione, which is now also a mandatory part of Tinder’s onboarding and addestramento percorso professionale, additionally provides instructions on how squadra members should respond esatto these types of reports mylol e facebook when they occur.
Meanwhile, con the Tinder app, survivors will gain access sicuro per more direct way preciso report someone they’ve unmatched with, even if they’ve waited some time before making their report. And they can now opt whether or not they want esatto receive follow-up information about actions taken, as some prefer onesto receive updates and others do not.
The app will also provide alternative support options, as not everyone will feel comfortable making a direct report. Through the Tinder Safety Center, a dedicated Crisis Text Line will be provided, as well as the upcoming feature offering access preciso retroterra checks on matches from Ammaestramento. Tinder invested per seven-figure sum into New York-based Insegnamento in , which offers an alternative puro traditional retroterra checks that surface per wide variety of personal information – like drug offenses or minor traffic violations. It excludes drug possession charges from its results, as well as traffic tickets besides DUIs and vehicular manslaughter.
The Tinder Safety Center is now also accessible from anywhere durante the app, reducing the number of taps it takes for a user onesto locate the resource.
“Our members are trusting us with an incredibly compatissante and vulnerable part of their lives, and we believe we have verso responsibility to support them through every part of this journey, including when they have bad experiences on and off the app,” said Tracey Breeden, VP of Safety and Social Advocacy for Tinder and Gara Group, sopra verso statement about the changes. “Working with RAINN has allowed us esatto take a trauma-informed approach to member support for those impacted by harassment and assault,” she added.
Insegnamento instead focuses on whether or not someone’s retroterra indicates a history of violence
Breeden, who held a similar position at Uber, joined Tinder con as Confronto Group’s first-ever head of safety and aimable advocacy, tasked with overseeing the company’s safety policies across its apps, including Tinder, Hinge, Scontro, OkCupid and Plenty of Fish.
Tinder and other dating apps have put verso higher focus on member safety features after a 2019 report revealed how dating apps run by Tinder parent Match Group allowed known sexual predators preciso use its apps, paio esatto the lack of retroterra check features. Other reports have highlighted the very real safety concerns that accompany the dating app market, particularly those impacting young women – a key dating app demographic.
Con early 2020, Tinder invested sopra Noonlight esatto help it power new safety features inside Tinder and other Confronto-owned dating apps, ahead of its investment sopra Garbo.
Spetitor, Bumble, has marketed itself as being more women-friendly, launching verso number of features designed sicuro keep users safe from bad actors, like one that prevents abusers from using the “unmatch” option onesto hide from victims, for example. Tinder has followed suit, launching new safety features of its own.
Tinder’s culmine U
The company has also felt the pressure esatto get ahead of coming regulations impacting tech companies, like those operating communautaire mezzi di comunicazione apps and dating services. Tinder, which dominates the dating app market, today plays durante communautaire networking as well, with additions like quick chat features, an interactive videoclip series and other additions esatto its new Explore hub con the app.
“By adopting more turbamento-informed support practices, Tinder will be better positioned onesto support members who may have experienced harm and take faster, more transparent action on bad actors,” noted Clara Kim, aiuto president of Consulting Services at RAINN, durante a statement.